Process Assessment Worksheet
|
Processes |
Works
Well |
Not
a Problem |
Small
Problem |
Significant
Problem |
Totally
Broken |
Unable
to Rate |
Source
of Customer Complaints |
|
Answering
phones |
|
|
|
|
|
|
|
|
Reception of
HIM department customers |
|
|
|
|
|
|
|
|
Retrieving
patient records |
|
|
|
|
|
|
|
|
Analyzing
charts for deficiencies |
|
|
|
|
|
|
|
|
Filing loose
reports for discharged patients |
|
|
|
|
|
|
|
|
Filing loose
reports for outpatients |
|
|
|
|
|
|
|
|
Filing
reports for currently hospitalized patients |
|
|
|
|
|
|
|
|
Transcribing
dictated reports |
|
|
|
|
|
|
|
|
Coding
inpatient records |
|
|
|
|
|
|
|
|
Coding
outpatient records |
|
|
|
|
|
|
|
|
Managing
incomplete records |
|
|
|
|
|
|
|
|
Records
tracking |
|
|
|
|
|
|
|
|
Processing
requests for copies of patient records |
|
|
|
|
|
|
|
|
Maintaining
master patient index |
|
|
|
|
|
|
|
|
Microfilming
patient records |
|
|
|
|
|
|
|
|
Maintaining
department equipment and supplies |
|
|
|
|
|
|
|
|
Reporting
health statistics to internal customers |
|
|
|
|
|
|
|
|
Reporting
health statistics to external customers |
|
|
|
|
|
|
|