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Editor's E-Note
The use of AI in health care is evolving. Not only are physicians using it to assist with workflow but patients are using it to better understand their health. As more patients turn to AI for health information, it is important to ensure that the information they receive is accurate and useful. In this month’s newsletter, we’re looking at the role of AI in the patient record and how to ensure its accountability and reliability.
In addition to reading our e-newsletter, be sure to visit For The Record’s website at www.fortherecordmag.com. We welcome your feedback at edit@gvpub.com. Follow For The Record on Facebook and X, formerly known as Twitter, too.
— Dave Yeager, editor |
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AI and the Patient Record
By Selena Chavis
Industry professionals weigh in on AI’s growing influence in how patients access their health information.
For an industry that is typically reticent to adopt new technology or new care delivery models, health care is the surprising leader when it comes to AI deployment. Industry adoption of AI is experiencing a 36.8% compound annual growth rate and accounts for nearly half of all spend across other verticals listed in the top 10—approximately $1.5 billion in 2025.
For health care stakeholders, applications of AI are showing up everywhere to improve performance, from speeding revenue cycles and addressing routine administrative tasks to eliminating backlogs that slow diagnostics. The far-reaching influence of AI is also driving dramatic shifts in how patients mediate their own health information via such tools as ambient voice transcription, after hours use of chatbots, and AI-generated health summaries.
A March 2026 KFF Tracking Poll found that about one-third of US adults have turned to AI chatbots for health information in the past year alone. Among those users, 41% said they have uploaded personal medical information like test results or doctor's notes into an AI tool to get personalized explanations or advice. In addition, a 2026 physician survey from the American Medical Association (AMA) found that 19% of physicians are now using AI to generate draft responses to patient portal messages, alongside chart summary generation at 28% and discharge instruction drafting at 30%.
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Setting the Standard: How AI Accreditation Ensures Reliability
By Kate Haywood
AI is rapidly transforming medical practice, but a significant gap has emerged between professional enthusiasm and patient trust. A recent American Medical Association survey reveals that physician adoption of AI tools has more than doubled to 81% since 2023, demonstrating professional confidence in these technologies. However, this enthusiasm has not spread to patients. Research from the Annenberg Public Policy Center shows that 49% are still uncomfortable with health care providers using AI tools in their care. This gap reflects legitimate concerns about safety, accuracy, and accountability that must be addressed before widespread AI deployment can succeed.
MRO Is 2026 Best in KLAS for Release of Information
MRO Corp (MRO), the leader in enterprise clinical data management and intelligent data exchange, has been named 2026 Best in KLAS for the release of information (ROI) services market segment as part of the 2026 Best in KLAS: Software and Services report. In addition to achieving the top overall performance score, MRO received A's across all five customer excellence pillars included in the annual report—loyalty, operations, services, relationship, and value. Furthermore, MRO's software and services were reviewed by more clients than any other vendor in the category and awarded an A+ in the relationship and loyalty pillars.
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New EHR AI Tools Target Provider Documentation Burden
Cantata Health Solutions has announced Ask Arize, an AI-powered assistant embedded directly within its Arize EHR platform, along with a partnership with Clinically AI. The new capabilities aim to reduce documentation and administrative burden without adding another disconnected tool. Ask Arize surfaces patient-specific information to support treatment decisions directly within the EHR, while also helping practices quickly spot claims and payment issues. The Clinically AI partnership gives Cantata customers access to AI documentation and compliance tools, including Clinical Notes AI, which reduces documentation time by up to 90%, and Comply, which audits documentation in five to 10 seconds.
athenahealth Offers Microsoft Dragon Copilot as Ambient Notes Option
Microsoft Dragon Copilot has joined athenaOne’s Ambient Notes, a fully integrated AI-driven ambient solution that simplifies documentation for ambulatory clinicians. Microsoft Dragon Copilot is embedded directly into athenaOne as the latest ambient model for clinicians to choose from. The athenaOne EHR allows individual clinicians within a practice to choose the ambient model that best suits the way they practice—all as part of a single contract. Microsoft Dragon Copilot is integrated into athenahealth’s Ambient Notes solution, giving all athenaOne users the option to utilize this ambient technology directly within athenaOne. With Ambient Notes, clinicians can activate ambient listening during patient visits and receive secure, AI-generated clinical notes drafted within seconds—ready for review and editing to ensure accuracy. |
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