Fathom, the leader in medical coding automation, announced that Enoch Shih has joined the company’s leadership team as chief operating officer. Shih, who will report to cofounder and CEO Andrew Lockhart, brings deep experience and expertise in scaling the operations of fast-growing technology companies like Fathom. In addition to broad commercial responsibilities, Shih will lead Fathom’s Customer Success, Implementations, Coding Quality, and People teams, while working closely with Fathom cofounder and chief technology officer Christopher Bockman.
“Enoch has built, grown, and led cross-functional organizations at scale and is a valuable addition to the Fathom team as we onboard dozens of new clients this year,” Lockhart says. ”His experience will accelerate Fathom’s growth as we scale our engineering, product, and commercial organizations.”
Shih joins as widespread labor shortages have forced health systems to adopt new technology at an unprecedented pace. In response to this demand, Fathom is rapidly growing its client base and expanding specialty coverage. Today, the company’s deep-learning technology offers 90%+ automation rates for emergency medicine, 97%+ for radiology, and 80%+ for other medical specialties. Since securing its Series B funding in November 2022, Fathom has partnered with dozens of new health care organizations seeking its industry-leading autonomous medical coding solution to improve coding quality and operating margins amid a challenging financial environment for providers.
“Fathom has built an exceptionally talented team and highly accurate, fast, cost-effective AI medical coding product for a market demanding innovation and efficiency,” Shih says. “Opportunities like this—combining purpose, people, impact, and growth—do not come up often, and I am beyond thrilled to partner with Andrew and Chris to accelerate our mission of understanding and structuring the world’s medical data.”
Before joining Fathom, Shih worked at Gusto for seven years, most recently as chief customer officer. In this role, he led the customer success, onboarding, support, and operations teams to world-class net revenue retention and NPS while significantly scaling the team. Prior, he worked at the Boston Consulting Group and Deloitte Consulting, focusing on go-to-market, R&D, and operations for technology and health care companies.
Shih earned a bachelor’s degree and master’s degree in accounting from The Ohio State University summa cum laude and an MBA from Stanford University’s Graduate School of Business, where he was an Arjay Miller Scholar.