Diskriter recently announced that Kelley Iezzi has joined Diskriter as executive director of HIM operations. Iezzi will supervise, lead, and assist transcription operation team members to ensure the timely delivery of quality transcribed documents to assigned accounts. She will also oversee new business implementations and project management with an emphasis on customer service and serve as a liaison for Diskriter’s global operations team.
Iezzi comes to Diskriter with more than 18 years of experience in the healthcare industry. She began her career as a medical assistant and a medical transcriptionist before becoming a quality auditor. In her most recent position as director of transcription with a Florida-based firm, Iezzi was responsible for the hiring and training of new staff, implementation of speech recognition systems, monitoring the workflow of more than 50 accounts, and staffing and maintaining the schedules for 110 medical transcriptionists and editors throughout the United States and globally. During this time, she successfully reduced error submissions from 28% to less than 5% company-wide.
Dedicated to quality, Iezzi performed bimonthly audits for all staff to ensure that they maintained 98% or greater quality. She also integrated new clients and new platforms.