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Cooperative Exchange Launches Online Payer Survey

Cooperative Exchange, the nation’s recognized resource and representative of the clearinghouse industry, recently announced a new online survey that provides a means for healthcare electronic data interchange (EDI) parties (users) to evaluate and monitor healthcare payers’ capabilities. Payers will be able to use the results for bench-marking and quality improvement.
The survey will be completed by providers, clearinghouses, billing companies, direct submitters of claims, practice management organizations, EHR vendors, employers and consumers. Survey areas covered include sales and contracting, customer service, EDI capabilities, and general performance. To ensure integrity, Cooperative Exchange will verify each respondent. A minimum number of users must respond to each healthcare payer for maximum analysis.
Angela McKenna, vice president of sales and account management for Capario and current president of Cooperative Exchange, notes why this data is important to users: “The intent of the survey is for providers, vendors, and other front end healthcare EDI organizations to  evaluate the quality and service of their EDI delivery by payer, in a way that responses can be verified, aggregated, and quantified for use by payer organizations to help improve quality and response between the payer and provider organizations.”
Doug Bilbrey, executive vice president of sales and marketing for The SSI Group, Inc and past president of Cooperative Exchange, says, “This survey will provide for an unbiased, objective, and verified view of the healthcare industry’s assessment of the payers’ level of service from an EDI perspective. As a vendor that provides solutions to providers and payers, one of the most challenging aspects of the EDI delivery equation is the payer dynamic.”
Cooperative Exchange will manage this online confidential survey. Surveys will remain active for twelve months and will be confirmed prior to any updates being posted to the results. Individuals will be entitled to complete a survey for as many payers as they elect, but will only be able to evaluate a specific payer on an annual basis.
"Cooperative Exchange will provide customized reports and trending data on the survey results. A five-year history will be maintained to allow for long-term analysis and trending. Results will be made available online to any payer for a monthly fee. Healthcare payers who subscribe will receive access to current metrics on performance, a guarantee of secure and accurate results, 24/7 accessibility, and customized reports. It allows healthcare payers to see their strengths and weaknesses in comparison to the competition. It also provides healthcare payers a quantitative means to measure the provider experience. Cooperative Exchange promotes and continues to advance electronic data exchange, and we believe this payer survey will improve efficiencies, allow payers to evaluate the feedback specific to their provider organizations, and also allow them to benchmark their products, services, and capabilities with other payer organizations,” says McKenna.
“This exciting new offering will provide a level of transparency previously unavailable, and will help providers, vendors, employers, and other industry stakeholders in their evaluation, delivery, and administrative processes,” says Bilbrey.
To register and begin, visit www.cooperativeexchange.org and click on the tab “Payer Survey.”
Source: Cooperative Exchange