As providers continue to seek ways to do more with fewer resources, the limited hardware expenses, ease of use, and growing confidence in cloud storage continue to make software as a service (SaaS) solutions more enticing. The recent KLAS report "SaaS EMR 2012: Is It For You?" discusses the performance of SaaS EMR products from vendors such as AdvancedMD, athenahealth, Bizmatics, CureMD, MedPlus/Quest Diagnostics, MIE, OptumInsight, Practice Fusion, Sevocity, and Waiting Room Solutions.
Research director and report author Erik Bermudez says, "The SaaS EMR deployment model is becoming more popular for providers who want minimal up-front cost and prefer to give the responsibility of the care and feeding of the software to the vendor. Luckily for providers, there are plenty of good options."
KLAS spoke with nearly 300 healthcare providers that are currently using SaaS EMR to better understand which vendors offer the most comprehensive solution. Providers identified four key areas that differentiated the vendors: EMR response time, customer support, product quality, and bang for the buck.