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Report: HIE Market Dominated by Five Vendors

Whether connecting competitive hospitals or just linking to community physicians, healthcare providers considered 38 unique vendors in their search for health information exchange (HIE) technology, according to a KLAS report. Amid that crowded market, however, only five companies were considered in more than 10% of buying decisions.

The new KLAS report, "Health Information Exchanges: Perception in an Expanding Frontier," examines the HIE software purchases or planned purchases of 95 healthcare providers, including which vendors they considered in their search. While nearly 40 vendors were named in the research, only a handful were considered with relative frequency. Medicity was considered in 23% of HIE buying decisions, followed by Axolotl (22%), RelayHealth (16%), ICA (11%) and Epic (11%), though at this point Epic is strongly considered only for Epic-to-Epic connections.

“The sheer number of HIE vendors vying for provider mindshare makes finding the right solution uniquely challenging,” says Jason Hess, general manager of clinical research for KLAS and author of the new report. “Technology, cost, and integration were the selection criteria most often mentioned by prospective buyers, but evaluating those factors is especially difficult when most HIE vendors can point to only a handful of live deployments.”

The KLAS report also notes how the structure and management of a health information exchange dictates, in part, the kind of solution a provider will consider:

Among the 38 vendors referenced by providers in this report, these 10 were considered most often: Axolotl, Cerner, dbMotion, Epic, GE, ICA, InterSystems, Medicity, Orion, and RelayHealth.

Source: KLAS